30-day return window
You may request a return within 30 days after receiving your order. To be eligible, items must be unused, unworn, unwashed, and returned in their original condition with tags and packaging intact.
How to request a return
- Email service@starrka.com with your order number and the item(s) you wish to return.
- Wait for return instructions before sending anything back.
- Package the item securely and use the return method provided in our instructions.
Returns sent without prior authorization may be delayed or refused.
Items that cannot be returned
For hygiene, safety, or commercial reasons, certain items may be excluded from return, including final-sale items, gift cards, personalized or altered products, and items that show wear, washing, damage, odors, missing tags, or incomplete packaging.
Return shipping
Unless the item is defective, damaged on arrival, or incorrect due to our error, return-shipping costs are generally the customer's responsibility. Original shipping charges are non-refundable unless required by applicable law or expressly agreed by STARRKA.
Exchanges
Stock moves quickly, so direct exchanges may not always be available. When an exchange cannot be arranged, the fastest option is normally to return the eligible item and place a new order for the preferred size or style.
Refunds
After your return is received and inspected, we will notify you of the approval status. Approved refunds are issued to the original payment method. See our Refund Policy for additional details.
Contact STARRKA
Include your order number when your question relates to an existing purchase.